01Who we are
GlazeFlow is provided by VIVID LOGIC, 149 C Al Kabir Town Phase 2, Lahore, Pakistan. VIVID LOGIC is a software company based in Pakistan. We built GlazeFlow to help window and door businesses in the United Kingdom, but we are not established in the United Kingdom. In this policy, “we”, “us” and “our” mean VIVID LOGIC.
This policy covers the GlazeFlow website and the GlazeFlow application. For any question about it, or to ask us to delete data, email info@glazeflow.uk or call +92 313 4900925.
GlazeFlow is used by window and door businesses. When one of those businesses enters details about its own customers (for example a homeowner’s name, address or photos of their property), that business decides how the information is used and is responsible for it. We handle that information only to provide GlazeFlow to the business, under our terms of service. If you are one of their customers, please contact the business you dealt with; if you contact us instead, we will pass your request to them.
02What we collect
When you contact us
Your name, company, email address, phone number and your message, and anything else you choose to tell us, whether through the website form, by email or by phone. When you use the website form, we also receive the IP address and browser it was sent from, which we use to prevent spam and misuse.
When your organisation uses GlazeFlow
- Organisation details: company name, contact name, email address, phone number and any notes given when requesting an account.
- User accounts: name, email address, role and permissions, and a securely hashed password. We never store passwords in a readable form.
- Sign-in and security records: the date and time of each sign-in attempt, whether it succeeded, the IP address and the browser used.
- Activity records: which user changed the status of an order, exported data, downloaded production documents or deleted records, and when.
- Billing records: invoices, amounts, and details of the bank transfers you make to us.
- Acceptance of our terms: when your organisation accepted our terms of service and privacy policy, which version, and the IP address it was accepted from.
When you visit the website
Like any website, the servers that host it record technical information about each request, such as your IP address, browser and the page requested. The website does not use analytics or advertising trackers.
03How we use it
| What we do | Why |
|---|---|
| Reply to enquiries and arrange demonstrations | Because you asked us to |
| Set up accounts and provide GlazeFlow | To provide the service your organisation signed up for |
| Send sign-in codes and service emails | To provide the service and keep accounts secure |
| Keep sign-in and activity records, and prevent misuse | To keep the service and your data secure |
| Invoice and keep financial records | To be paid, and because tax law requires it |
| Provide support and maintain the service | To provide the service your organisation signed up for |
We do not sell personal information, use it for advertising, or make automated decisions about people.
05Where your data is
The application and its database are hosted in Germany, uploaded files are stored in the European Union, and sign-in emails are sent through the United States. Authorised members of our team access the service from Pakistan for maintenance and support. By using GlazeFlow, you understand that your data is handled in these countries.
If your business needs a data transfer agreement with us for its own legal obligations, contact us at info@glazeflow.uk.
06How long we keep it
| Information | How long |
|---|---|
| Enquiries that do not lead to an account | Two years after our last contact |
| Organisation, user and order information | For as long as your subscription lasts. After it ends, we keep it for 30 days in case you restart, and then delete it within 14 business days. |
| Records a user deletes in GlazeFlow | Removed from view straight away. To have them erased permanently, ask us and we will do it within 14 business days. |
| Sign-in and security records | For as long as the account exists |
| Record of accepting our terms | For as long as the account exists. When your data is deleted we remove the IP address and keep only the date and version. |
| Invoices and payment records | For as long as tax and accounting law requires |
| Support conversations | Two years after the conversation ends |
07Deleting your data
To have your organisation’s data deleted, email info@glazeflow.uk or call +92 313 4900925. For your protection, the request must come from your organisation’s administrator, and we will confirm it with them before deleting anything.
- Once the request is confirmed, we safely and permanently delete your organisation’s data, including users, customers, orders and uploaded files, within 14 business days, and tell you when it is done.
- Deletion cannot be undone, so export anything you want to keep first.
- We keep invoices and payment records for as long as the law requires, and nothing else.
08How we protect it
- Information is encrypted in transit between your browser and our servers.
- Passwords are stored only as secure hashes, and signing in requires a one-time code sent by email.
- Sessions use secure cookies that page scripts cannot read.
- Each organisation’s data is kept separate, including a separate storage area for its files.
- Access within an organisation is controlled by roles and permissions.
- Sign-in attempts are limited and recorded, and important actions are logged.
We take reasonable steps to protect your data, but no system can be guaranteed to be completely secure. If we become aware of a breach that affects your data, we will tell you without undue delay.
10Your choices
You can ask us to:
- give you a copy of the personal information we hold about you
- correct information that is wrong or incomplete
- delete your information, as described under Deleting your data
- stop using your information for a particular purpose, where we are able to
Email info@glazeflow.uk or call +92 313 4900925. We will reply within one month. If you are in the United Kingdom, you may also have the right to complain to the Information Commissioner’s Office at ico.org.uk (opens in a new tab).
11Applicable law
VIVID LOGIC is based in Pakistan. This policy is governed by the laws of Pakistan, and any dispute about it is subject to the courts of Lahore, Pakistan.
12Changes to this policy
We will update this policy when our practices change, and change the date at the top. If a change is significant, we will tell customers by email before it takes effect.